Shipping policy
Shipping Policy
Last Updated: May 19, 2026
Where We Ship
Volaant currently ships exclusively within the 48 contiguous United States. We do not ship to Alaska, Hawaii, US territories, military addresses (APO/FPO), or international destinations at this time.
Preorder Model and Fulfillment Timeline
Volaant products are produced in limited small-batch drops. Orders placed during a drop are accepted as preorders unless otherwise stated.
Please allow up to six (6) weeks for fulfillment and shipment from the date you place your order. We work diligently to deliver within this window, but production timelines may vary based on manufacturing, raw material availability, and quality control.
If production is delayed beyond six weeks, we will notify you with an updated timeline and available options.
Shipping Methods and Costs
Shipping methods and costs are displayed at checkout based on your selected delivery address. We use commercial carriers and offer standard ground shipping as our primary option.
Tracking
You will receive a tracking number by email once your order ships. Please allow 24–48 hours for tracking information to update with the carrier after dispatch.
Transfer of Risk
Title and risk of loss for products pass to you upon delivery to the carrier. We are not responsible for lost, stolen, or damaged packages once they have been confirmed as delivered by the carrier.
Delivery Delays
We are not responsible for delays caused by carriers, weather events, supply chain disruptions, natural disasters, customs holds, government action, or other circumstances beyond our reasonable control.
Damaged or Incorrect Shipments
If your order arrives damaged, defective, or incorrect, contact us within seven (7) days of delivery at hello@volaant.com with photos of the product and outer packaging. See our Return and Refund Policy for full details.
Address Accuracy
You are responsible for providing accurate shipping information. We are not responsible for orders delivered to incorrect addresses entered at checkout. If a package is returned to us due to an incorrect address, you may be responsible for the cost of reshipment.
Questions
For shipping questions, please contact hello@volaant.com