Refund policy

1. Return and Refund Policy

Last Updated: May 19, 2026

At Volaant LLC (“Volaant,” “we,” “us,” or “our”), every product is made in small batches with significant care and attention. Because of the nature of skincare, cosmetics, and personal care products, all sales are final once a product has shipped.

Our Policy

All sales are final after the 48-hour preorder cancellation window described in our Terms of Service. We do not accept returns, exchanges, or provide refunds on products that have been delivered as ordered.

Limited Exceptions

Pre orders or orders cannot be cancelled or modified unless they are unable to be fulfilled.

Damaged or Defective Products: If your order arrives damaged or defective due to manufacturing or shipping, contact us at hello@volaant.com within seven (7) days of delivery. Please include your order number and clear photographs of the damaged product and outer packaging. We will replace the damaged or defective item at no additional cost once verified.

Incorrect Products Shipped: If we ship the wrong product, contact us within seven (7) days of delivery at hello@volaant.com. We will arrange to send the correct product at no additional cost.

Complimentary Consultation

In place of a return policy, every Volaant customer is entitled to a complimentary product consultation with our team. During the consultation, we will discuss your skin concerns, review the products you purchased, and provide guidance on application, frequency, and integration into your existing routine. Consultations can be requested within 90 days of your purchase delivery date by emailing hello@volaant.com

Consultations are for general product guidance only and do not replace medical advice, diagnosis, or treatment from a licensed healthcare provider.

How to Submit a Claim

For damaged, defective, or incorrect product claims, email hello@volaant.com within seven (7) days of delivery with:

• Your order number

• The product name and quantity affected

• Clear photographs of the issue

• A brief description of the problem

We respond to claims within 5 business days and resolve verified claims within 14 business days of receiving complete information.

Refunds

Approved refunds are issued to the original payment method within 5–10 business days of approval. Processing time by your bank or card issuer may vary.

For full details on our preorder model, fulfillment, and order policies, please review our Terms of Service.